FAQs
Answers You Need
Looking for answers to common questions we get? Check out below! If you don't find an answer to your questions, reach out at garreth.trs@gmail.com
How Long Does it Take to get Someone out to Repair my Unit?
We try our hardest to get someone out to you that day, especially if its an emergency. However sometimes we are already booked with service calls for the day and may need to push you out 1-2 business days. We are always available after hours. If its an emergency and you need it done today, we can get to it!
Where do You Source Replacement Parts?
We have multiple sources for our parts, including aftermarket and OEM options. We do our best to ensure all the parts we use are of the highest quality! If we find parts that cause premature failures we discontinue those parts and find a better alternative. All repairs have a 90 day limited warranty to give you peace of mind that it was repaired correctly the first time.
If the Dealer Couldn't Fix it Can You?
Yes! Sometimes you get who you get at the dealer, and they misdiagnose or don't completely verify the repair. We have the experience necessary to be able to ensure your repaired correctly the first time.
Rapid Fire Round
Can we Bring our Unit to You?
Yes, while we prefer to do as much as we can onsite, we do have shop space where you can drop a unit off to us. There are also circumstances where we may have to have the unit at the shop, such as unit or engine removal and replacement.
What Kind of Payments do You Take?
Cash, Check, Visa, and MasterCard are all available options. We do not have any form of payment plans but we can discuss net 30 options if you have a large fleet you would like us to service.
Do You Offer an Emergency Repair Service?
We do, and with competitive rates, and no loaded trailer requirements we are willing able to handle your after hours needs!
Do You Keep Parts on Hand?
Yes, we keep a majority of the common failure items on hand for both Thermo King and Carrier units. We also have multiple options for ordering your needed parts to ensure we get you back on the road as soon as possible.